FAQs

We are regulated and licensed in the UK by the FCA (Reg No : 756671) and the HMRC ( Reg No : 12846992). We also abide by the rules and regulations in the countries we send funds to.
We are strictly online based and do not utilise physical stores or agents to help you transfer your funds. By operating as an online-only platform we are able to pass on the associated cost savings to our customers by offering them very competitive rates.
Your money is held in client-segregated accounts, which are independent of our business accounts, furthermore we always match your transfer request with a corresponding trade hence we do not have any market exposure.
We recognise that our customers have various level of needs for money transfer , hence we cater for customers looking to send small amounts to friends and family to those looking to send larger amounts for commercial purposes or property purchases. If you would like to deal in excess of the online limit we have set for you please give us a call.
It can take anything from between 1 to 24hrs to get your funds across to your beneficiary , in rare cases where it takes more than 24hrs we will be in touch to explain why there is a delay.
Click on the 'Sign-up' icon and follow the prompts. Once your account is verified by our compliance team you are able to start making transfers!
We are registered with the Information Commissioner's Office as a data controller under the UK Data Protection Act (Reg No ZA205371) hence we ensure any data you provide to us is confidential and held securely.
You do not have to provide us your bank details, we utilise an interntionally recognised payment processor called SOFORT (www.sofort.com )which allows you to make a secured, direct payment from your online bank account to us.