FAQs

We are regulated and licensed in the UK by the FCA (Reg No : 756671) and the HMRC ( Reg No : 12846992). We also abide by the rules and regulations in the countries we send funds to.
We are strictly online based and do not utilise physical stores or agents to help you transfer your funds. By operating as an online-only platform we can pass on the associated cost savings to our customers by offering them very competitive rates.
Your money is held in client-segregated accounts, which are independent of our business accounts. Moreover, we always match transfer requests with corresponding trades hence we do not have any market exposure.
We recognise that our customers have various levels of needs for money transfers. Hence we cater for customers looking to send small amounts to friends and family to those looking to send large amounts for commercial purposes or property purchases. If you would like to deal with a figure more than the online limit - please give us a call.
It can take anything from between 1 - 24hrs to get your funds across to your beneficiary. In rare cases where it takes more than 24hrs we will be in touch to explain why there is a delay.
Click on the 'Sign-up' icon and follow the prompts. Once your account is verified by our compliance team you can start making transfers!
We are registered with the Information Commissioner's Office as a data controller under the UK Data Protection Act (Reg No: ZA205371) hence we ensure any data you provide to us is confidential and held securely.
You do not have to provide us your bank details, we utilise internationally recognised payment processors Klarna and Paysafe to enable you to make secured, direct payments from your bank account or debit/credit card to us.